Precious Soles will only accept returns and offer a full refund on any items deemed to be faulty from time of manufacture within 40 days of purchase.
If you wish to return an item later than 40 days after purchase, either you will need proof that the fault occurred before the 40 day period or the product will have to be left with us and the fault will then be analysed by the manufacturer and a decision made by them, on whether there is a fault in the manufacturing process, a fault with the materials or if the footwear has had unreasonable wear applied to it. This process can take up to a few weeks.
Unwanted items without proof of fault must be bought back within 7 days of purchase in original packaging and in purchase condition for a credit note or exchange only.
Where alterations or adaptations have been done, a refund will only be issued for faulty materials or manufacture.
All exchanges or refunds must have a valid proof of purchase.
This policy is not in conflict with the Consumer Rights Act 2015.