Get in touch
Call us on 01707 643322 or fill in the form to send us an email.
171 Darkes Lane
Call 01707 643322
Opening times for back to school 2020:
Up to Thursday 23rd July 10am – 4pm
Friday 24th July –--> Thursday 13th August 9am – 5pm
Friday 14th August --–> Friday 4th September 9am – 6pm
From Saturday 5th September normal hours of 9am – 5pm will resume
We're closed on Sunday's and Bank Holidays.
Precious Soles will only accept returns and offer a full refund on any items deemed to be faulty from time of manufacture within 40 days of purchase.
If you wish to return an item later than 40 days after purchase, either you will need proof that the fault occurred before the 40 day period or the product will have to be left with us and the fault will then be analysed by the manufacturer and a decision made by them, on whether there is a fault in the manufacturing process, a fault with the materials or if the footwear has had unreasonable wear applied to it. This process can take up to a few weeks.
Unwanted items without proof of fault must be bought back within 7 days of purchase in original packaging and in purchase condition for a credit note or exchange only.
Where alterations or adaptations have been done, a refund will only be issued for faulty materials or manufacture.
All exchanges or refunds must have a valid proof of purchase.
This policy is not in conflict with the Consumer Rights Act 2015.