Post-booking information.
What to do after you’ve booked an appointment with us.
Contents
You will receive an SMS and an e-mail confirming your booking, as well as a reminder two days before your appointment.
To help us provide you with the best possible service, there are a few things you need to know before you come in.
Please read the following, and do not hesitate to contact us if you have any questions.
What to bring with you.
A clean pair of socks (optional) For footwear fitting appointments, please bring the type of socks you plan to wear with your new shoes. For example, if you have specific socks for walking boots, bringing those will ensure the most accurate fitting.
Medical notes If you have been referred by a Health Care Professional, please bring any notes relating to the health of your feet. This helps us understand any underlying issues for clinic appointments and guides us in recommending the right footwear.
Your current footwear (optional) You are welcome to bring your current footwear if you think it will help describe any problems you are having with your feet.
Arriving for your appointment.
Parking is available in a few places near the shop. You can find parking outside on Darkes Lane, where we recommend paying for 60 minutes for adult fittings or child fittings for two or more children. For longer visits, there are two pay-and-display car parks on the roads to the left and right of our shop (Byng Drive and Manor Road).
We request that you arrive within 5 minutes of your appointment time. If you are running late, please give us a call to let us know. If you are more than 15 minutes late and the shop is busy when you arrive, our staff may ask you to join the queue to ensure you are seen as quickly as possible.
Please feel free to come straight in, or ring the doorbell if you need assistance at the entrance.
During your appointment.
Our Highly Trained Team
Our staff are here to help with any request you have regarding your footwear. We are very proud to say that our team is highly trained to deal with almost any footwear problem that walks through the door, ensuring you leave in the best pair of shoes for your needs.
Consultation Notes
To ensure we capture every detail of your consultation, our team sometimes uses a secure voice recorder to transcribe our fitting notes. This helps us build a complete picture of your requirements while giving you our undivided attention. If you would prefer we take manual notes during your visit, simply let us know when you arrive.
Store Environment & Supervision
Because our shop features many displays with glass shelving, and to ensure our team can safely and effectively conduct your fitting, we require parents to actively manage their children in-store. This means ensuring children remain with you, respect the displays, stay out of restricted staff areas, and do not run on the shop floor.
Precious Soles maintains a zero-tolerance policy toward rude or abusive behavior directed at our team. We reserve the right to refuse service or cut an appointment short if anyone is abusive to our staff, or if children are permitted to act disruptively or create an unsafe environment.
Special Accommodations
We completely understand that a bustling shoe shop can be overwhelming for some. If you or your child has autism, sensory sensitivities, or other social difficulties, please let us know in your appointment notes. We are always happy to allocate the most suitable fitter to assist you, or arrange for a quieter space off the main shop floor to make the experience as stress-free as possible. (Note: If you are particularly vulnerable and require an isolated area for yourself, or prefer your fitter to wear a face mask, please just let us know in advance.)
We look forward to seeing you!