Post-booking information.
What to do after you’ve booked an appointment with us.
Contents
Thank you for booking an appointment with us!
You will receive a SMS and an e-mail to confirm your booking. Two days before your appointment, you will also receive a reminder.
In line with current affairs and our own policies for the shop, there are a few things that you need to know before you come in. Please read the following, and do not hesitate to contact us if you have any concerns.
What to bring with you.
A clean pair of socks (optional).
For footwear fitting appointments, please bring along the pair of socks for the footwear that you are planning to wear i.e. if you have specific socks for your walking boots, please bring those so that you can have an accurate fitting.
A face covering (optional).
We are no longer asking customers to wear facemasks in store. However, you are welcome to wear one and can request for your shoe-fitter to wear one as well. If you are particularly vulnerable and require an isolated area to be fitted, please let us know. Please keep in mind that on rare occasions, we may hand out masks to protect an individual customer.
Medical notes.
If you have been referred from a Health Care Professional, please bring any notes relating to the health of your feet. This will help us with understanding any issues for clinic appointments, and will help us when recommending footwear for footwear fittings.
Your current footwear (optional).
You are welcome to bring your current footwear if you think that it will help describe any problems that you are having with your feet.
Arriving for your appointment.
Parking is available in a few places near the shop. You can find parking outside on Darkes Lane high street, and we would recommend parking for 60 minutes for 70p for any adult fittings or child fittings for 2 or more children. For longer parking there are 2 pay and display car parks in the roads left and right of our shop (Byng Drive & Mannor Road).
We request that you only arrive within 5 minutes of your appointment. In the event that you are running late, please give us a call to let us know. If you are more than 15 minutes late for your appointment and we are busy when you arrive, our staff may ask you to join the queue to make sure you are seen as soon as possible.
Please feel free to come in or ring the doorbell if you need assistance.
During your appointment.
Our staff are here to help with any request you have with regards to your footwear. We are very proud to say that they are all expertly trained to deal with almost any footwear problem that walks through the door to ensure you are in the best pair of shoes at the end of your visit.
As we are a footwear retailer, there are many displays to showcase our products. Because our displays are predominatnly glass shelves, we kindly request that children refrain from touching the displays for their own safety.
We look forward to seeing you!