Kirsty joined us in 2017, full of desire and enthusiasm as a back-to-work mum. This positive attitude helped her grasp the important aspects of shoe-fitting very quickly. Despite being completely new to it, we were able to trust her with our customers within a few weeks. This strong desire to learn has helped her to complete the Society of Shoe Fitters course.

As a mum, Kirsty understands the importance of footwear on young feet and lower limbs, and does whatever she can to deliver the best service and fit. Because of this, she has become a fitter of choice for many of our customers. She can easily adapt to the needs of every customer and shows a real interest and concern, especially with the really young ones who come in looking for her and can’t wait to give her a hug. She has a caring nature and likes to give her all to achieve the perfect fit, and have her customers leave happy with their new footwear.

Kirsty loves to tell a story with the same enthusiasm as she approaches her work. Her bubbly and outgoing personality can become rather infectious, and her can-do approach keeps on benefiting us and the customers she serves.

In the Drapers Awards 2021, she was awarded the Footwear Industry Employee of the Year award.